VOICE PERMIT SYSTEM INSTRUCTIONS

PHONE NUMBER: 239-252-3726

Before calling you will need:

1. Permit # (i.e. 2021061234501)
2. Inspection code ( i.e. 100-Footings)

Language Selection:

• Press 1 to continue in English
• Press 2 to continue in Spanish

Choose from the following options:

• Press 1 to Schedule an Inspection
• Press 2 to Cancel or Reschedule an Inspection
• Press 3 to Obtain Inspection Results
• Press 4 to Obtain Plan Review Information
• Press 0 at any time to Speak to Department Staff
• Press * to hear General Information

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How to Schedule an Inspection:

Press 1 to Schedule an Inspection

Enter the numeric portion of your permit number with the 01 at the end and press # (i.e. 2021061234501)

Enter three digit inspection code (i.e. 100)

Press 1 for next day inspection or continue to listen for other options.

To be notified when inspector is near your location press 1

To receive a text message press 1

Enter 10-digit Cellular Telephone number where you can be reached.

If this is the correct number press 1.

Common Error Messages: Click here to view Error messages and resolutions.

The Interactive Voice Response (IVR) system will prompt you through all the steps you need to schedule an inspection, cancel an inspection or obtain inspection results. You can perform multiple transactions during each call. At the end of the call you will be issued a confirmation number. Please keep a record of this number for future reference.

INSTRUCTIONS FOR SCHEDULING INSPECTIONS ON THE PORTAL

Before scheduling you will need to:

1. Register
2. Permit # without the 01 at the end (i.e. 20210612345)
3. Inspection code ( i.e. 100-Footings)

Schedule an inspection:

1. Sign in
2. Click on “Request an Inspection” under the Building Department
3. Enter the permit number without the 01 (i.e. 20150612345)
4. Press “Go!”
5. Click on the “Inspections” header to view inspections
6. Find the inspection that needs to be scheduled
7. Click on the blue link that says “Schedule?”
8. Select a date
9. Click on “Next Step: Complete” to finish your transaction

Note: Click here to receive Automatic E-MAIL Notifications for Inspections. 

INSTRUCTIONS FOR TIME SPECIFIC INSPECTIONS REQUEST

All requests must be made by 1:00 PM the prior business day

Before submitting time specific requests:

1. Note: Time specific inspections* are only available for those inspections associated with concrete pours as listed below:

2. Please first schedule the inspection via the Portal or on our Voice Permit System @ 239-252-3726

3. The earliest time specific request can be made for 8:30 a.m. and the latest request for 2:30 p.m.

4. Be advised, there is an additional fee for time specific inspections.

Request a Time Specific Inspection:

1. Email your Time Specific to timespecific@colliercountyfl.gov

2. Provide the following when submitting your request:

a. Name and phone number

b. Requested time

c. Permit number and address

d. Inspection code

e. Example: Time specific inspection for John Smith (555)555-5555 at 8:30 am Permit # 20150101000, 1234 ABC Lane. Inspection Code: 119

The Live Video Inspection Program is designed to expand options for permit holders as we continue to follow COVID-19 guidelines for social distancing to protect our residents, contractors, and inspectors.  This program allows permit holders to join a video meeting with a licensed inspector to virtually complete certain inspection walk-throughs. Refer to the Scheduling Quick Reference below to see what inspections are included.

To Participate:

• Follow the steps listed in the Scheduling Quick Reference document.  
  • This document lists the inspection types available for the Live Video Program.
• The company representative on-site for the inspection must have Skype for Business installed on the device they will use for the video call. Review following guides to assist with installing and use:
  • Skype for Business Guide -  iOS Devices
  • Skype for Business Guide - Android Devices
• No registration or training required.

If you have questions, you may email LiveVideo@CollierCountyFL.gov or find contact information for the Chief Building Inspectors through this link: contact information.

Recorded Video Inspection

Do not schedule your inspection on the GMD Public Portal, we are shifting that responsibility to our scheduling staff. 

Do log onto the GMD Public Portal and confirm that your permit is ready for inspection. (No permit holds for open conditions or expired licenses)

Prepare your email; it must contain all the information shown on the template below.  You may add notes to the email.  For example, an emergency A/C replacement may not yet have an Issued permit – add that as a note to the scheduler.

Email the request to RecordedVideo@CollierCountyFL.gov.

Videos may be recorded at your convenience, which may occur before your email request for the inspection. Please note, no videos will be reviewed until the permit is issued and the email request has been received.

You may request multiple inspections on one permit in a single email, but only one permit per email will be accepted.

Information Template for the Email request.

• All emails must contain the following information
• Company Name & Phone Number
• Submitter Name & Phone Number
• Permit Number and Job-site Address
• Inspection Code
• Optional: Notes for the Scheduler

JobAid - Recorded Video Inspection - Contractor (Updated)

JOB AIDS 

1. FAQs for Recorded Video Inspections
2. Instructions for Recorded Video Inspections Request
3. Uploading Recorded Video Inspections - Technical Guide
4. Recorded Video Inspection Job Aid for IOS Devices
5. Recorded Video Inspection Job Aid for Android Devices

FORMS AND CHECKLISTS

1. Qualifier Affidavit for Remote Inspection Program
2. A/C Changeout Remote Video Inspection Checklist
3. Water Heater Remote Video Inspection Checklist
4. Replacement Window & Door Remote Video Inspection Checklist
5. Opening Protection/Shutter Installation Remote Video Inspection Checklist
6. Water Pipe Replacement Video Inspection Checklist
7. Re-Roof Dry-In Flashing Video Inspection Checklist
8. Re-Roof Final Video Inspection Checklist
9. 814 Silt Fence Video Inspection Checklist

• Inspection Card
• Approved Plans
• NOA or Product Approvals
• Threshold Paperwork (as appropriate)
• Private Provider Paperwork (as appropriate)
• Access to the Site.  If occupied or locked space, Inspector should be accompanied during inspection.  Otherwise, Inspector may cancel or fail the inspection.