The Transportation Management Services Department (TMSD) operates in compliance with Title VI of the Civil Rights Act of 1964, the Americans with Disabilities Act (ADA) of 1990, and other federal and state authorities and ensures that services are made available and equitably distributed, and provides equal access to any person without regard to race, color, national origin, disability, gender age, religion, or family status. TMSD is committed to ensuring that no person is excluded from participation in, or denied the benefits of its services.

Download a copy of the Collier County Transportation Management Services Department Title VI / Nondiscrimination Policy and Plan. 

Download a copy of the ADA Transition Plan. 

Learn more about Collier County's ADA Compliance at: ADA Accessibility Compliance.

Anyone who has a TMSD related concern or issue that they believe involves Title VI provisions or ADA Compliance is encouraged to contact Gloria Herrera by email at Gloria.Herrera@colliercountyfl.gov or dial direct at (239) 252-5856.

Complaint Procedures

The Transportation Management Services Department (TMSD) has established a discrimination complaint procedure and will take prompt and reasonable action to investigate and eliminate discrimination when found. Any person who believes that he or she has been subjected to discrimination based upon race, color, national origin, sex, age, disability, religion, income or family status in any of TMSD’s programs, services or activities may file a complaint with the TMSD Title VI / Nondiscrimination and ADA Coordinator.

Complaints should be submitted to:

ATTN: Gloria Herrera
Title VI / Nondiscrimination and ADA Coordinator
Collier County Transportation Management Services Department
2885 Horseshoe Drive South
Naples, FL 34104
Email: Gloria.Herrera@colliercountyfl.gov
Phone: (239) 252-5856

If possible, the complaint should be submitted in writing and contain the identity of the complainant, the basis for the allegations (i.e., race, color, national origin, sex, religion, age, disability, family or income status); and a description of the alleged discrimination with the date of occurrence. If the complaint cannot be submitted in writing, the complainant should contact the Title VI / Nondiscrimination and ADA Coordinator for assistance.

The Title VI / Nondiscrimination and ADA Coordinator will respond to the complaint within thirty (30) calendar days and will take reasonable steps to resolve the matter.

Language Services

• Persons requiring special language services should contact the Agency's Title VI / Nondiscrimination and ADA Coordinator here.
• Las personas que requieran servicios de traducción, deben comunicarse con el Coordinador de No Discriminación de la Agencia aquí.
• Moun ki bezwen sèvis langaj espesyal ta dwe kontakte Koòdonatè Kont La Diskriminasyon isit.

Norman Feder Transportation Building
2885 Horseshoe Drive S
Naples, FL 34104
Phone: (239) 252-8192

Updated 05/09/2024